FAQs
🛒 HOW MUCH DOES SHIPPING COST & HOW LONG DOES IT TAKE?
We offer free shipping within the United Kingdom.
| Shipping Location | Estimated Delivery Time | Cost |
|---|---|---|
| United Kingdom | 3–5 business days | Free |
Orders are processed within 1–2 business days
🔍 HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order in real time by:
- Clicking the Track Order tab on our website.
- Checking your shipping confirmation email, sent within 48 hours of your purchase.
- Contacting us at 📧 contact@westmill.shop for assistance.
Note: All orders are immediately sent to one of our fulfillment centers. Due to high demand, some shipping times may take longer than estimated.
🌍 DO YOU DELIVER PRODUCTS INTERNATIONALLY?
At this time, WESTMILL LIMITED ships only within the United Kingdom.
📦 I ORDERED MULTIPLE ITEMS. WILL THEY ARRIVE TOGETHER?
Not always. We ship from multiple warehouses, so your items may be sent in separate packages.
If one item arrives before the others, don’t worry — your remaining items are on their way!
✏️ I ENTERED THE WRONG SHIPPING ADDRESS OR SELECTED THE WRONG ITEM. CAN I CHANGE IT?
If you made a mistake, please email us as soon as possible.
While we’ll do our best to help, we cannot guarantee changes if the order has already been processed or shipped. Still, reach out — we care and will try to make it right.
🔐 HOW SECURE IS MY PERSONAL INFORMATION?
At WESTMILL LIMITED, we prioritize your data security. Your information is protected using SSL encryption (Secure Sockets Layer) — an industry standard for secure online transactions.
Your credit card information is encrypted during transmission and never stored after the transaction is completed.
We adhere to the highest standards for protecting your personal information and privacy.
📞 CONTACT US
Have more questions? We're here to help.
📧 Email: contact@westmill.shop
📞 Phone: +44 7577 322469
📍 Address: Flat 7, Trinity Street, Oxford, England, OX1 1TQ
🆔 Company Number: 16411039
🕘 Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT
📩 Response Time: We aim to reply within 24 hours.